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Volunteers

Verifying Volunteer Hours

Review and verify volunteer-submitted hours to ensure accurate reporting and recognition

Why Verify Hours?

Hour verification ensures transparency and accuracy in your campaign's volunteer impact reporting. Verified hours:

  • • Appear in campaign impact statistics
  • • Count toward volunteer recognition and certificates
  • • Build trust with donors and supporters
  • • Provide accurate data for reports and funding applications

Accessing the Hours Queue

1

Go to Volunteer Management

Navigate to /profile/volunteers

2

Select Campaign

Choose a specific campaign or select "All Campaigns" to review across all

3

Click "Hours to Verify" Tab

See all pending hour submissions awaiting your review

Hour Submission Details

Each submission shows:

  • Volunteer Name - Who logged the hours
  • Hours Logged - Number of hours worked (e.g., 4.5 hours)
  • Date - When the work was performed
  • Activity Type - Category (Packing, Distribution, Logistics, etc.)
  • Description - What they worked on
  • Location - Where the work happened (if provided)
  • Status Badge - Pending/Approved/Rejected

Approving Hours

  1. 1. Review the submission details

    Check hours, date, and activity description for accuracy

  2. 2. Verify legitimacy

    Confirm the volunteer actually worked during that time

  3. 3. Click "Approve" button

    One-click approval changes status to "approved"

  4. 4. Hours added to totals

    Approved hours count in campaign metrics and volunteer stats

Rejecting Hours

If hours seem inaccurate or fraudulent:

  1. 1. Click "Reject" button

    Mark the submission as rejected

  2. 2. Optional: Contact volunteer

    Use messaging to clarify or request correction

  3. 3. Hours not counted

    Rejected hours don't appear in any totals

When to Reject

  • • Hours significantly exceed reasonable work time
  • • Date doesn't match actual volunteer activity
  • • Volunteer wasn't present during claimed time
  • • Duplicate submission for the same work

Logging Hours on Behalf of Volunteers

You can also log hours manually for volunteers who:

  • • Don't have internet access
  • • Prefer not to use the system
  • • Worked at on-site events without logging

To log hours manually, go to the "Volunteers" tab and click "Log Hours" next to their name.

Hour Verification Statistics

Track verification metrics in your dashboard:

Total Hours Logged

Cumulative hours across all volunteers (approved + pending)

Pending Verification

Number of hour submissions awaiting your review

Approved Hours

Verified hours that count in campaign impact metrics

Best Practices

  • Review hours within 24-48 hours of submission
  • Be generous but honest when verifying hours
  • Communicate with volunteers about rejected hours
  • Keep records of volunteer work for your own documentation
  • Thank volunteers after approving their hours

Next Steps

Learn about the volunteer dashboard and how volunteers track their own impact.

Volunteer Dashboard →
← Approving ApplicationsVolunteer Dashboard →